HC Jeong
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Articles
Recent activity by HC Jeong-
How to Create Triggers for Sending SMS and Notification Messages Using Webhooks
This article provides guidance on how to create triggers that send SMS or notification messages based on changes in ticket status. 1. Information Required for Webhook Setup (Contact support@matrixc...
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Zendesk Ticket Creation Rules
Matrix Talk provides two options for ticket creation via phone and text: creating a new ticket or updating an existing unresolved ticket. The rules for whether to create a new ticket or add a comme...
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Allowed External Access IP and Port List for Matrixcloud Service (Firewall Policy)
Generally, to use the MatrixCloud service, the consultant's PC must be able to access the internet.If the office internet policy restricts external access to only necessary sites for work, the fire...
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New tickets are not created when a call comes in from a new customer.
[Phenomenon]When a call comes in from a customer not stored in Zendesk, a new ticket should be created in Zendesk, but no new ticket was created. Please check if a new ticket is not being created ...
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If You Can Make and Receive Calls but Cannot Hear Any Sound
MatrixCloud uses WebRTC-based phone functionality, so it is affected by the user's computer sound devices.If you can make and receive calls normally but cannot hear any sound, the microphone device...
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To create a call ticket as a new ticket when calling from the current ticket to a contact
The ticket creation options in MatrixCloud are always to create a new ticket or update an existing ticket. Even if you are using the option to always create a new ticket, when making a call from th...
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Why is a blocked number error message displayed on the Zendesk screen when making a phone call?
If a blocked number error message is displayed when making an outgoing call from a ticket, disabling the talk service will prevent that error message from appearing.If the Zendesk talk service is ...
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Can text messages sent to the main number be converted into tickets?
You can receive text messages as Zendesk tickets through Matrix Talk. At this time, the subscription plan for Matrix Talk must be Professional or higher, and for requests or service inquiries, plea...
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What is the difference between internal number transfer and group transfer (070) when transferring calls?
Group transfer (070) and internal number transfer have different processing methods.Group transfer directly transfers the call to the waiting queue as a Cold transfer, so it does not depend on whet...
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I called the representative number, but the call is not connecting properly.
If there is no IVR response and the line is dead when you call the representative number,first, try calling the forwarding number set for the representative number, 070-xxxx-xxxx, to check if the m...