To create a call ticket as a new ticket when calling from the current ticket to a contact

The ticket creation options in MatrixCloud are always to create a new ticket or update an existing ticket.

Even if you are using the option to always create a new ticket, when making a call from the currently open ticket, it is assumed that it will be a call regarding the consultation case of the current ticket, and a call memo will be generated for the current ticket.

However, if it needs to be created as a new ticket due to the nature of the work,

when calling from the current ticket to the customer contact, instead of the phone number in the public reply/internal memo input window,

you can click on the contact phone number in the user tab to make the call, and it will be created as a new ticket, so please try using it this way.