User are aleady logged in message and softphone logout repetition

Question

The softphone shows the error message "User are aleady logged in. - Force logout" and even when clicked, it repeats again.

Answer

Description of the phenomenon

This is a notification window that allows forced logout due to duplicate login alerts.

Causes

1. When already logged in with the same ID on another PC, causing a duplicate login state

2. When an abnormal logout occurred and the server still records the login status

Actions based on cause

1. In case of duplicate login, attempting 'Force logout' 1 to 2 times will log out and allow you to log in again.

2. In case of abnormal logout, this usually happens due to temporary network disconnection or when entering sleep mode causing the network to be disconnected.

At this time, attempting forced logout 1 to 2 times will allow you to log in again. To prevent recurrence, please check the network or change the power settings of your PC or laptop to always on, avoiding the use of sleep mode.