Harry
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Activity overview
Latest activity by Harry-
Harry created an article,
Checklist for Office Relocation
QuestionWe are relocating our center. Please provide a checklist of items to inspect during the move. AnswerWhen relocating a call center, be sure to check security settings and conduct pre-move te...
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Harry created an article,
User are aleady logged in message and softphone logout repetition
QuestionThe softphone shows the error message "User are aleady logged in. - Force logout" and even when clicked, it repeats again. AnswerDescription of the phenomenonThis is a notification window t...
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Harry created an article,
If I downgrade my Zendesk plan, can I continue to use Matrix Talk?
Question:If I downgrade my plan to the Support Team plan or Suite Team, can I continue to use Matrix Talk?Answer:Matrix Talk is provided as a Private App.If you change to the Support Team plan, you...
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Harry created an article,
When phone calls connect normally but Zendesk tickets are intermittently not created
When a call is connected through the softphone, a new ticket should be created, but the following reasons may cause the ticket not to be created.This phenomenon mainly occurs with installed softpho...
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Harry created an article,
Softphone Installation Link
Link information for installing the softphone Download site: https://download.matrixcloud.kr/ For Zendesk: Click the Matrix Talk app at the top right, then click the download button to go to the i...
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Harry created an article,
Zendesk and Jira Integration Guide
Jira Integration Guide The Zendesk–Jira integration is mainly carried out by installing the “Zendesk Support for Jira” app, configuring the app in Jira (or alternatively opening the Zendesk webhook...
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Harry created an article,
How to Enable Individual Voice Recognition (STT) Usage
If you want to use voice recognition (STT) individually by counselor month instead of the entire center, set it as follows.In the AI Counseling Settings tab of Environment Settings, check Apply Ind...
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Harry created an article,
Kakao 상담Talk Chat Room Fee Billing Guide
Kakao 상담Talk uses a "billing method based on chat room units".In other words, each time a customer and a consultant start a conversation on KakaoTalk, ‘one consultation session’ is opened,and one f...
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Harry created an article,
Inquiry about Bulk SMS Sending
QuestionI am wondering if bulk SMS sending is possible.If bulk sending is possible, I would like to know the exact maximum number of recipients per single transmission. AnswerWhile it is not a prof...
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Harry created an article,
Slow Salesforce Case Popup After Phone Connection
Generally, the case screen pops up within 1 to 2 seconds right after the phone connection. There may be some variation depending on the system environment.However, if the popup takes significantly ...