Zendesk and Jira Integration Guide

Jira Integration Guide

The Zendesk–Jira integration is mainly carried out by installing the “Zendesk Support for Jira” app, configuring the app in Jira (or alternatively opening the Zendesk webhook in Jira Service Management), and then mapping the project/ticket fields on both sides.

The documents below are official/practical guides that cover the actual step-by-step setup methods in detail.

- Zendesk official section (collection of various Jira integration documents): 

  https://support.zendesk.com/hc/ko/sections/4405298867866-Jira-integration

- Zendesk Support for Jira setup (legacy, for reference but useful for understanding the installation/connection flow): 

  https://support.zendesk.com/hc/en-us/articles/4408837969946-Setting-up-the-Zendesk-Support-for-Jira-integration-Legacy

- Zendesk integration setup guide on the Jira side (Webhook based) (Jira Service Management Cloud): 

  https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-zendesk/

For practical explanations, the blogs below can also be used as examples.

- Eesel: https://www.eesel.ai/blog/zendesk-jira-integration

- Visor: https://www.visor.us/blog/zendesk-jira-integration/