Checklist for Office Relocation

Question

We are relocating our center. Please provide a checklist of items to inspect during the move.

Answer

When relocating a call center, be sure to check security settings and conduct pre-move testing.
 
1. Network Firewall

• MatrixCloud system IP access allowance policy: Firewall policy for using MatrixCloud service

 
2. PC Security Software (Endpoint Security Software)

• Register the softphone executable file on the whitelist (allow network access)
• If there is a USB blocking policy, only block storage devices, and do not block access to USB microphones, speakers, etc.

 
3. Inspection Test
Before all agents begin work, configure the network and security settings in advance. Have at least one administrator install the softphone on a PC and conduct a test call to verify that two-way audio between the customer and agent is functioning properly.

If any issues arise during the relocation testing process, please contact customer support via email (support@matrixcloud.kr) for assistance.