Can text messages sent to the main number be converted into tickets?

You can receive text messages as Zendesk tickets through Matrix Talk.

At this time, the subscription plan for Matrix Talk must be Professional or higher, and for requests or service inquiries, please contact support@matrixcloud.kr.

To receive text messages to the main number, you need to subscribe to the "MO Service" as an add-on service for the main number service.

The telecommunications companies that have the MO Service integrated at Matrix Cloud are LGU+ and Sejong Networks nationwide main number service.