This article provides guidance on how to create triggers that send SMS or notification messages based on changes in ticket status.
1. Information Required for Webhook Setup (Contact support@matrixcloud.kr)
serverGroup, external-access-key
2. App and Integration Services > Create Webhook
Webhook URL : https://desk.matrixcloud.kr/matrixIpcc/serverGroup/ext-api/sms-sending/v1
3. Create SMS Sending Trigger
3-1. Trigger Condition Example
3-2. Webhook JSON Body for Trigger Action
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{ "center": "center id", "userid": null, "email": "{{current_user.email}}", "templateId": 999, "receiveNumber": "{{ticket.requester.phone}}", (If using variables in the SMS template) "replaceVariable": {"name": "{{ticket.requester.name}}" , "phone": "{{ticket.requester.phone}}" }, (If not using variables in the SMS template, set to null or omit the line below) “replaceVariable": null "serverGroup": "serverGroup" } |
※ Example of SMS Template Used in the Above Trigger
Thank you
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