HC Jeong
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Recent activity by HC Jeong-
Recommended Computer Specifications for Using Matrix Talk and MatrixCloud Services
QuestionAre there recommended computer specifications for reliably using MatrixCloud services? AnswerThe computer specifications that can significantly affect service stability are more related to ...
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How to Create a Zendesk API Token
To integrate Matrix Talk with Zendesk, you need to create a new Zendesk API token as shown below and provide the related information. Information to Provide Zendesk Account Domain: OOOO.zendesk.com...
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How Call History Comments Are Recorded When Dialing a Phone Number from Ticket Comments
When clicking on a phone number registered in the user's contact list to make a call from the ticket comment, the call history comment is currently recorded as an internal note in the ticket.Howeve...
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Information for Linking Kakao Talk Consultation
To link Kakao Talk Consultation, the following information is required.(For demo creation, you must create a developer channel) 1. Kakao Channel Information (Required)To support channel linking, pl...
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MatrixCloud Subscription Plan Changes, Cancellations, and Penalty Inquiries
I am curious whether it is possible to change plans or cancel the subscription during the subscription period (contract period) after signing a contract for the MatrixCloud service. Subscriptions a...
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What is the difference between "Queue Abandonment L" and "Queue Abandonment R" in call tracking? (Call Status)
Question)What is the difference between Queue Abandonment R and Queue Abandonment L in the call status values on the call tracking screen in the Admin operation management menu? Answer)The differe...
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What is the reason for changing to post-processing status if a call is not answered in the waiting state?
Question)The agent was in the waiting state for calls, and when a call was received, the agent did not answer it for a certain amount of time, and even though the customer did not hang up, the agen...
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Matrix Chat (Kakao Counseling Talk) Update Notice
Hello. This is Matrix Cloud.We are sending a notice about improvements/additions to some features of Matrix Chat (Kakao Counseling Talk). 1. Added confirmation window when requesting to end counsel...
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Notice of Opening New Menu for Admin Chat Consultation
Hello. This is MatrixCloud.MatrixCloud Admin site is pleased to announce the opening of a new menu related to chat consultations. 1. Operations Management > Chat Tracking-> View chat consultation h...
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Notice of Changes to Callback Count
Hello. This is MatrixCloud.We would like to change the criteria regarding the callback count based on various opinions. ExistingIf a customer leaves multiple callbacks, only the count and final dat...