Notice of Changes to Callback Count

Hello. This is MatrixCloud.

We would like to change the criteria regarding the callback count based on various opinions.

Existing

If a customer leaves multiple callbacks, only the count and final date of the first callback will be updated.

Callback record: 1

Change

If a customer leaves multiple callbacks, each callback will be recorded.

Callback record: multiple

Effective Date

November 2, 2023

Thank you.