HC Jeong
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Activity overview
Latest activity by HC Jeong-
HC Jeong created an article,
When phone calls connect normally but Zendesk tickets are intermittently not created
When a call is connected through the softphone, a new ticket should be created, but the following reasons may cause the ticket not to be created.This phenomenon mainly occurs with installed softpho...
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HC Jeong created an article,
Softphone Installation Link
Link information for installing the softphone Download site: https://download.matrixcloud.kr/ For Zendesk: Click the Matrix Talk app at the top right, then click the download button to go to the i...
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HC Jeong created an article,
Zendesk and Jira Integration Guide
Jira Integration Guide The Zendesk–Jira integration is mainly carried out by installing the “Zendesk Support for Jira” app, configuring the app in Jira (or alternatively opening the Zendesk webhook...
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HC Jeong created an article,
How to Enable Individual Voice Recognition (STT) Usage
If you want to use voice recognition (STT) individually by counselor month instead of the entire center, set it as follows.In the AI Counseling Settings tab of Environment Settings, check Apply Ind...
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HC Jeong created an article,
Kakao 상담Talk Chat Room Fee Billing Guide
Kakao 상담Talk uses a "billing method based on chat room units".In other words, each time a customer and a consultant start a conversation on KakaoTalk, ‘one consultation session’ is opened,and one f...
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HC Jeong created an article,
Inquiry about Bulk SMS Sending
QuestionI am wondering if bulk SMS sending is possible.If bulk sending is possible, I would like to know the exact maximum number of recipients per single transmission. AnswerWhile it is not a prof...
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HC Jeong created an article,
Slow Salesforce Case Popup After Phone Connection
Generally, the case screen pops up within 1 to 2 seconds right after the phone connection. There may be some variation depending on the system environment.However, if the popup takes significantly ...
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HC Jeong created an article,
Access Records, Access Permissions, Audit Records Inquiry, Retention Period
Security audit records such as access records and access permission change records of Matrix Cloud are retained for more than 3 years and can also be viewed.Access records are stored in the databas...
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HC Jeong created an article,
Impact on Call Quality When Using Bluetooth Headsets in Call Centers
When using a Bluetooth headset in a call center, there are factors that can affect call quality compared to wired headsets. Here are the main factors: 1. Wireless Interference and Latency The 2.4G...
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HC Jeong created an article,
Information for Linking Naver TalkTalk Channel
Access the TalkTalk Partner Center site and create an account How to Open a Naver TalkTalk Channel Naver TalkTalk Partner Center By accessing the partner account, you can check the Channel Key...