Notice of Opening New Menu for Admin Chat Consultation

Hello. This is MatrixCloud.

MatrixCloud Admin site is pleased to announce the opening of a new menu related to chat consultations.

1. Operations Management > Chat Tracking

-> View chat consultation history and conversation details

2. Monitoring > Chat Monitoring

-> Output current chat consultation status data

-> Check current consultants in session/waiting and force change to non-waiting status

3. Statistics > Chat Statistics

-> View statistical data of chat consultations by period/condition

Thank you.