HC Jeong
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Recent activity by HC Jeong-
How to Save Web Browser Console Logs
If an error occurs while using the service, you can check the web browser console logs on the client PC to inspect the error.Please follow the guide below to save and send the log file. 1. Press F1...
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When Call Audio is Choppy
QuestionWhen the customer's voice is choppy during a call, or the agent's voice is choppy to the customer. Answer[Cause]Choppy audio is likely due to network quality issues.This generally occurs in...
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What is the retention period for recordings?
QuestionWhat is the retention period for recordings in MatrixCloud? AnswerRecording files are retained for 3 to 5 years depending on the plan.Lite Plan: 3 yearsStandard Plan and above: 5 years In c...
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Account Handling for Leave of Absence/Resignation
QuestionHow should accounts for employees on leave of absence or who have resigned be handled?It is necessary to take measures to prevent login during a leave of absence or after resignation. Answe...
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When Calls Come In But You Cannot Receive Them Frequently
QuestionWhy does it happen that when a customer's call comes in, I cannot answer the call or it immediately switches to After Call Work (ACW), and how can I prevent this? AnswerMatrixCloud uses Web...
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Setting Computer Sleep Mode for Stable Softphone Use
QuestionI frequently experience errors after returning from lunch or being away for more than 20-30 minutes while using the MatrixCloud WebRTC softphone. What is the cause, and is there a solution?...
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How to Manage Web Browser Memory for Stable Softphone Use
QuestionIt is said that memory is sometimes related to errors occurring during phone calls using the MatrixCloud WebRTC softphone. Are there any recommendations regarding web browser memory for Chr...
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Temporary Freezing of Softphone
QuestionHow can I resolve the temporary freezing issue that occurs after making a call with the MatrixCloud softphone?After ending a call, when trying to change the status to "Waiting" during post-...
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Recommended Computer Specifications for Using Matrix Talk and MatrixCloud Services
QuestionAre there recommended computer specifications for reliably using MatrixCloud services? AnswerThe computer specifications that can significantly affect service stability are more related to ...
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How to Create a Zendesk API Token
To integrate Matrix Talk with Zendesk, you need to create a new Zendesk API token as shown below and provide the related information. Information to Provide Zendesk Account Domain: OOOO.zendesk.com...