What is the retention period for recordings?

Question

What is the retention period for recordings in MatrixCloud?

Answer

Recording files are retained for 3 to 5 years depending on the plan.

Lite Plan: 3 years

Standard Plan and above: 5 years

In case of subscription cancellation (contract termination), we provide support to back up recording files within 30 days, and after 30 days, recordings and call data will be permanently deleted.