HC Jeong
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Recent activity by HC Jeong-
Creating reports in Zendesk is difficult.
QuestionIt's difficult to understand how to create reports in Zendesk. Please let me know if there is a guide. AnswerAt first, creating reports in Zendesk may seem unfamiliar and challenging. You c...
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I'm curious whether it's possible to change plans or terminate the subscription early after signing a subscription contract for MatrixCloud services within the subscription period (contract period).
1) For monthly paymentsSince it is a contract without a commitment that is subscribed on a monthly basis, the subscription is extended under the same conditions every month, and if you notify us in...
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Can I use my existing phone or a regular telephone?
It is not impossible, but it requires technical support or personnel assistance during the installation process, and it may be inconvenient to use as a cloud service, so it is not recommended. If y...
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Matrix Cloud Service Activation (Off) Procedure
First, you need to electronically sign the order form as part of the contract process and also complete the communication service application documents and send us the scanned copies.Next, if you p...
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Documents Required for MatrixCloud Service Agreement
The documents required for the contract are the subscription order form and the business registration certificate.Along with the contract, please fill out the communication service application form...
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How to Create a Naver TalkTalk Channel
To create a Naver TalkTalk channel, you first need to access the Naver TalkTalk Partner Center and create an account or log in. After that, you can create a channel through the TalkTalk account cr...
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How to Select Outgoing Number on Softphone (v.1.2.0 and above)
QuestionPlease tell me how to select the outgoing number on the softphone. AnswerFrom v.1.2.0, the method for selecting the outgoing number has changed.It has been changed from a common outgoing nu...
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When the first incoming call after logging into the softphone does not go through frequently
QuestionThe microphone and speaker devices on the softphone are set to a USB headset, but usually in the first call, the customer's voice cannot be heard, and the agent's voice is not transmitted t...
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Can the local phone number continue to be used when introducing MatrixCloud to overseas subsidiaries?
When switching the customer center of an overseas subsidiary to MatrixCloud, the local phone number can be used as is. The phone number can be ported in a manner similar to number portability in do...
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How to Submit a Contact Form on Your Website to Create a Zendesk Ticket
Below is a step-by-step guide on how to create a 1:1 contact form on your website and integrate it to automatically generate tickets in Zendesk.The following is an example for reference, and you s...