HC Jeong
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Recent activity by HC Jeong-
How Call History Comments Are Recorded When Dialing a Phone Number from Ticket Comments
When clicking on a phone number registered in the user's contact list to make a call from the ticket comment, the call history comment is currently recorded as an internal note in the ticket.Howeve...
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Information for Linking Kakao Talk Consultation
To link Kakao Talk Consultation, the following information is required.(For demo creation, you must create a developer channel) 1. Kakao Channel Information (Required)To support channel linking, pl...
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MatrixCloud Subscription Plan Changes, Cancellations, and Penalty Inquiries
I am curious whether it is possible to change plans or cancel the subscription during the subscription period (contract period) after signing a contract for the MatrixCloud service. Subscriptions a...
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What is the difference between "Queue Abandonment L" and "Queue Abandonment R" in call tracking? (Call Status)
Question)What is the difference between Queue Abandonment R and Queue Abandonment L in the call status values on the call tracking screen in the Admin operation management menu? Answer)The differe...
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What is the reason for changing to post-processing status if a call is not answered in the waiting state?
Question)The agent was in the waiting state for calls, and when a call was received, the agent did not answer it for a certain amount of time, and even though the customer did not hang up, the agen...
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Matrix Chat (Kakao Counseling Talk) Update Notice
Hello. This is Matrix Cloud.We are sending a notice about improvements/additions to some features of Matrix Chat (Kakao Counseling Talk). 1. Added confirmation window when requesting to end counsel...
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Notice of Opening New Menu for Admin Chat Consultation
Hello. This is MatrixCloud.MatrixCloud Admin site is pleased to announce the opening of a new menu related to chat consultations. 1. Operations Management > Chat Tracking-> View chat consultation h...
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Notice of Changes to Callback Count
Hello. This is MatrixCloud.We would like to change the criteria regarding the callback count based on various opinions. ExistingIf a customer leaves multiple callbacks, only the count and final dat...
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How to Handle User Authentication by Integrating Website Login with Zendesk Messaging
DefinitionInstructions on how to handle user authentication in the messaging service based on user ID on a website or appUsageZendesk Guide DocumentAuthenticate end users in messaging for Web Widge...
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Authenticating End Users in Messaging for Web Widgets and Mobile SDK
Original document: Authenticating End Users in Messaging for Web Widgets and Mobile SDK Companies using Zendesk can verify the identity of end users through end user authentication before starting ...