FAQ
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- Procedure for Changing the Zendesk Owner Account Due to Administrator Departure
- If I downgrade my Zendesk plan, can I continue to use Matrix Talk?
- When phone calls connect normally but Zendesk tickets are intermittently not created
- Softphone Installation Link
- Zendesk and Jira Integration Guide
- How to Enable Individual Voice Recognition (STT) Usage
- Kakao 상담Talk Chat Room Fee Billing Guide
- Inquiry about Bulk SMS Sending
- Slow Salesforce Case Popup After Phone Connection
- Access Records, Access Permissions, Audit Records Inquiry, Retention Period
- Impact on Call Quality When Using Bluetooth Headsets in Call Centers
- Information for Linking Naver TalkTalk Channel
- Creating reports in Zendesk is difficult.
- I'm curious whether it's possible to change plans or terminate the subscription early after signing a subscription contract for MatrixCloud services within the subscription period (contract period).
- Can I use my existing phone or a regular telephone?
- Matrix Cloud Service Activation (Off) Procedure
- Documents Required for MatrixCloud Service Agreement
- How to Create a Naver TalkTalk Channel
- How to Select Outgoing Number on Softphone (v.1.2.0 and above)
- When the first incoming call after logging into the softphone does not go through frequently
- Can the local phone number continue to be used when introducing MatrixCloud to overseas subsidiaries?
- How to Submit a Contact Form on Your Website to Create a Zendesk Ticket
- WhatsApp and Zendesk Integration Process
- Procedures for Operating an Overseas Local Customer Center
- [Salesforce] When a Case is Not Created After Call Connection
- What Happens to Ticket Assignee Information When a Zendesk Agent Account is Deleted?
- Issue with Receiving Calls Only on Specific Agent Accounts
- [MacBook] Softphone Re-login Issue Due to Screen Saver Sleep Mode
- When Attempting to Make a Call from the Edge Web Browser Softphone, No Calls Are Made
- CTI Statistics Terminology Guide