FAQ
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- Internet Speed (Speed Test) Measurement Items and Their Impact on Softphone Call Quality
- How to Save Web Browser Console Logs
- Preparing KakaoTalk Business Channel and Consultation Talk
- When Call Audio is Choppy
- What is the retention period for recordings?
- Account Handling for Leave of Absence/Resignation
- When Calls Come In But You Cannot Receive Them Frequently
- Setting Computer Sleep Mode for Stable Softphone Use
- How to Manage Web Browser Memory for Stable Softphone Use
- Temporary Freezing of Softphone
- Recommended Computer Specifications for Using Matrix Talk and MatrixCloud Services
- How to Create a Zendesk API Token
- How Call History Comments Are Recorded When Dialing a Phone Number from Ticket Comments
- Information for Linking Kakao Talk Consultation
- MatrixCloud Subscription Plan Changes, Cancellations, and Penalty Inquiries
- What is the difference between "Queue Abandonment L" and "Queue Abandonment R" in call tracking? (Call Status)
- What is the reason for changing to post-processing status if a call is not answered in the waiting state?
- How to Handle User Authentication by Integrating Website Login with Zendesk Messaging
- Authenticating End Users in Messaging for Web Widgets and Mobile SDK
- What is calculated as a user-based license for agents in Zendesk?
- Can I search for words or wording within ticket details?
- How to Duplicate Tickets for Splitting
- How to Create Triggers for Sending SMS and Notification Messages Using Webhooks
- Zendesk Ticket Creation Rules
- Allowed External Access IP and Port List for Matrixcloud Service (Firewall Policy)
- New tickets are not created when a call comes in from a new customer.
- If You Can Make and Receive Calls but Cannot Hear Any Sound
- To create a call ticket as a new ticket when calling from the current ticket to a contact
- Why is a blocked number error message displayed on the Zendesk screen when making a phone call?
- Can text messages sent to the main number be converted into tickets?