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  1. MatrixCloud
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General

Announcements

  • Softphone (Ver 1.2.1) Headset Device and Multi-Bell Function Improvements, Scheduled Call Feature Added
  • Notice of Opening New Menu for Admin Chat Consultation
  • Notice of Changes to Callback Count

FAQ

  • Procedure for Changing the Zendesk Owner Account Due to Administrator Departure
  • If I downgrade my Zendesk plan, can I continue to use Matrix Talk?
  • When phone calls connect normally but Zendesk tickets are intermittently not created
  • Softphone Installation Link
  • Zendesk and Jira Integration Guide
  • How to Enable Individual Voice Recognition (STT) Usage
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MatrixCloud Update

  • Softphone Update Notice (v1.2.1)
  • Softphone Update Notice (v1.2.0)
  • Matrix Chat (Kakao Counseling Talk) Update Notice

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