HC Jeong
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Articles
Recent activity by HC Jeong-
How to Handle User Authentication by Integrating Website Login with Zendesk Messaging
DefinitionInstructions on how to handle user authentication in the messaging service based on user ID on a website or appUsageZendesk Guide DocumentAuthenticate end users in messaging for Web Widge...
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Authenticating End Users in Messaging for Web Widgets and Mobile SDK
Original document: Authenticating End Users in Messaging for Web Widgets and Mobile SDK Companies using Zendesk can verify the identity of end users through end user authentication before starting ...
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What is calculated as a user-based license for agents in Zendesk?
Light agents and contributor roles are excluded, and all agents with capacity, including administrators and account owners, occupy a user-based license for agents. Depending on the product, a Suppo...
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Can I search for words or wording within ticket details?
Is there a way to search for words or wording within ticket details?For example, I want to find tickets that contain the word 'cancellation' across all tickets, but I can't find the related feature...
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How to Duplicate Tickets for Splitting
There may be a need to split tickets when comments on different topics are added to a single ticket.Ticket splitting is a feature that is not provided by Zendesk by default; you can duplicate the t...
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How to Create Triggers for Sending SMS and Notification Messages Using Webhooks
This article provides guidance on how to create triggers that send SMS or notification messages based on changes in ticket status. 1. Information Required for Webhook Setup (Contact support@matrixc...
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Zendesk Ticket Creation Rules
Matrix Talk provides two options for ticket creation via phone and text: creating a new ticket or updating an existing unresolved ticket. The rules for whether to create a new ticket or add a comme...
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Allowed External Access IP and Port List for Matrixcloud Service (Firewall Policy)
Generally, to use the MatrixCloud service, the consultant's PC must be able to access the internet.If the office internet policy restricts external access to only necessary sites for work, the fire...
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New tickets are not created when a call comes in from a new customer.
[Phenomenon]When a call comes in from a customer not stored in Zendesk, a new ticket should be created in Zendesk, but no new ticket was created. Please check if a new ticket is not being created ...
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If You Can Make and Receive Calls but Cannot Hear Any Sound
MatrixCloud uses WebRTC-based phone functionality, so it is affected by the user's computer sound devices.If you can make and receive calls normally but cannot hear any sound, the microphone device...