[MacBook] Softphone Re-login Issue Due to Screen Saver Sleep Mode

Question

I am a MacBook user, and my softphone frequently logs in and out automatically.

Answer

According to MAC OS policy, when the screen turns off, all networks and devices switch to sleep mode, causing the softphone's websocket connection to drop and resulting in automatic re-login.

To prevent this phenomenon, you need to disable the display sleep when using the power adapter.

Procedure to set the MacBook to not enter sleep mode when using the power adapter

• Screen Saver "Never"
• Display Sleep when using the power adapter "Never"
• If using battery mode for phone work, set to "Never" as well