Procedure for Changing the Zendesk Owner Account Due to Administrator Departure

This article provides guidance on how to change the owner account when an administrator registered as an owner leaves the organization.

1) Register a New Administrator as Owner

Before the current owner administrator leaves, log in to the owner account and add a billing administrator, then change the owner to the newly added billing administrator.

2) Replace Zendesk API Token

If you are using a token created with the existing owner account, you need to generate a new API token before downgrading or deleting the administrator account and replace it in integrated systems like Matrix Talk.

Log in with the new owner account, refer to the link below to generate a new API token, and send the generated information to support@matrixcloud.kr .

How to Generate a Zendesk API Token

Please be careful as an incorrect token may cause errors when creating tickets in Matrix Talk.

3) Downgrade or Delete Departing Administrator Account

After confirming that the new token is applied correctly, log in with the new owner account and downgrade the departing administrator account to a end-user.

(You can downgrade after checking for 1-2 days post owner change and token replacement. You can delete the account after downgrading.)

If you delete the administrator account, the ticket assignments previously handled by that administrator will change to the deleted administrator account.