Procedures for Operating an Overseas Local Customer Center

Question

I would like to operate a local customer center phone number and representative staff for overseas customers. Please let me know the procedures and costs involved.

Answer

[Preparation Procedures for Customer Center for Overseas Customers]

1. Prepare a phone number for the respective country
   - You can either purchase a new phone number or
   - Port an existing number.
   - You can purchase a local area code or a toll-free number similar to a nationwide toll-free number.
2. Prepare an inbound IVR scenario
3. Create a new waiting queue according to the scenario
4. Assign responsible representatives to the waiting queue

[Setup and Operating Costs]

1. One-time costs: Local phone number purchase, line registration, and IVR scenario configuration
2. Monthly operating costs: Basic phone number fee, inbound call charges, outbound call charges, SMS charges for sending messages, etc.

Representative staff can be operated locally or overseas, and the local representatives support multiple languages including English, Japanese, and Chinese (Simplified).

[Phone Number Porting Procedure]

You can port the number you have with the U.S. corporation to the telecommunications provider we use (Telnyx).

We will provide guidance on the documents required for porting a local U.S. number to Telnyx.

1. Letter of Agency
2. Recent bill: Bill from the local telecommunications company for the respective number

The company information such as the address listed on the bill must match the content included in the LOA.